Collections Accountant
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About the role
We are seeking a motivated and detail-oriented Collections Accountant to join our Finance team. The successful candidate will be responsible for working hand-in-hand with our accounts receivables department, collecting outstanding debts, and maintaining positive customer relationships while ensuring optimal cash flow for the organization.
- Assist accounts receivable department and follow up on overdue customer accounts through phone, email, and written communication
- Negotiate payment plans and settlement arrangements with customers to recover outstanding debts
- Monitor aging reports, prioritize collection activities, and escalate problematic accounts when necessary
- Assess customer creditworthiness, process credit applications, and recommend appropriate credit limits
- Reconcile customer accounts, resolve payment discrepancies, and address billing queries promptly
- Prepare monthly collection reports, aging analyses, and cash flow forecasts for management
- Build and maintain professional customer relationships while enforcing firm collection practices
- Collaborate with Sales and other departments to balance customer service with credit risk management
- Ensure compliance with company credit policies and relevant debt collection legislation
- Identify opportunities to improve collection processes and reduce bad debt exposure
Requirements
- Bachelor's degree in Accounting, Finance, or related field
- 2-4 years of proven experience in collections, accounts receivable, or credit control
- Strong track record of meeting collection targets and reducing outstanding debt
- Proficiency in accounting software (Sage, SAP, QuickBooks) and advanced Excel skills
- Excellent communication, negotiation, and interpersonal skills
- High level of persistence, professionalism, and ability to handle difficult conversations
- Strong attention to detail with excellent organizational abilities
- Understanding of credit legislation and debt collection best practices
- Ability to work independently and manage multiple priorities effectively
Benefits
- Professional development opportunities
- Supportive team environment