Collections Agent
About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Summary
The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding balances. This role serves as the first point of contact for customer inquiries related to invoices, payments, and account status while ensuring data accuracy and excellent customer service.
Responsibilities
- Perform daily collection activities on assigned accounts.
- Contact customers regarding outstanding invoices and payment status.
- Answer customer inquiries related to invoices, payments, account balances, and billing information.
- Update account notes, payment statuses, and collection records accurately in company systems.
- Process and maintain customer account information and collection documentation.
- Assist with payment application research and basic account reconciliation activities.
- Escalate disputed invoices, billing issues, and delinquent accounts according to established procedures.
- Monitor assigned accounts and ensure timely follow-up on outstanding balances.
- Maintain professional and positive customer relationships.
- Support month-end collection and reporting activities as needed.
- Adhere to company policies, compliance requirements, and collection procedures.
Qualifications
- Associate's or Bachelor's degree in Business, Accounting or equivalent.
- 2+ years of accounts receivable collections experience.
- Demonstrated expertise in collection processes, reconciliation, and dispute resolution.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Good analytical and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Customer-focused mindset with strong problem-solving skills.
Technical Skills
- Proficiency with QuickBooks (basic)
- Excel and reporting (medium)
Preferred
- Experience in Revenue Cycle Management
- Proficiency with ERP and revenue cycle software systems.
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.