Collections Analyst
Summary
Performs daily collections, dispute resolution, and account follow-up to accelerate cash collection and reduce overdue receivables using systems like SAP.
Mainly responsible for daily collection of overdue accounts receivable, dispute resolution and account follow-up, with auxiliary credit and AR admin work. Aim to accelerate cash collection and reduce overdue ratio.
Main Duties
- Perform daily follow-up on overdue accounts based on aging reports, contact customers for payment collection.
- Resolve invoice disputes, payment discrepancies and unapplied cash issues with cross-functional teams.
- Negotiate payment arrangements per company rules and track execution of payment promises.
- Complete account reconciliation and keep full records of all collection interactions in systems.
- Escalate problematic overdue accounts and complex disputes timely.
- Prepare regular collection reports and support ad-hoc credit & AR tasks.
Qualifications
- Relevant working experience in AR/Collections is required.
- Skilled in Excel; familiar with SAP system is an advantage.
- Strong communication, negotiation and problem-solving abilities.
- Able to stick to work procedures and deliver collection KPIs.