Collections Call Center Manager
Posted Updated
Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.
The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.
Requirements
- At least 3 years supervisory experience in collections or call center environment preferred
- Strong telephone communication and negotiation abilities
- Ability to oversee the collections team and ensure they are meeting set goals and targets
- Ability to ensure compliance with relevant regulations and laws governing collections efforts
- regular feedback and coaching to collection specialists to improve performance
Proficiency in Spanish is not required by extremely helpful - Ability to analyze data and identify trends to improve collections efforts
- Knowledge of relevant regulations and compliance requirements preferred
Benefits
- Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
- Medical and Dental coverage; 401K plan with company match
- PTO
- Paid Parental Leave
- Paid Holidays
As published by workable · 12 questions · 5 written answers
Basics
First name, Last name, Email, Headline, Salary History, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (2)
- When are you available to start?
- Have you ever applied to Mandarich Law Group, LLP before?
Pick from a list (5)
- Are you 18 years of age or older?
- Are you legally authorized to work in the United States?
- Will you require sponsorship for employment purposes at any point in the future?
- If hired, can you provide written evidence that you are authorized to work in the United States?
- Have you ever worked for another law firm or collection agency?
Written answers (5)
- The first 90 days of employment are crucial for training purposes, do you have any planned time off in the next 6 months?
- How were you referred to our organization?
- Have you ever worked for Mandarich Law Group, LLP? If so, please give dates of employment.
- Do you have any friends or relatives working here? IMPORTANT: If so, please give their full name and if a relative please state relationship.
- Please provide employment history for the last 5 years? If not applicable please provide most recent employment history?