Collections Call Center Representative
Ready to Turn Conversations Into Solutions?
Do you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you’re equal parts negotiator, problem-solver, and empathetic listener—this opportunity could be the perfect fit for you.
- No Sundays
- One night per week (12PM-8PM)
- Every 4th rotating Friday (9AM-7PM)
- Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week
What You'll Do
As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships.
If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you!
What You'll Bring
- High school diploma or equivalent.
- Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
- Strong judgment and discretion with highly sensitive and confidential information.
- Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system.
- Ability to build cross-functional partnerships and maintain positive customer relationships.
- Active listening skills; comfortable probing and asking targeted questions to gather information.
- Strong verbal and written communication with internal and external customers.
- Team player who can adapt in a fast-paced, changing environment.
- Excellent organization and attention to detail; able to manage multiple priorities.
- Commitment to GLS core values and key competencies.
Work Environment
- This role is phone- and computer-based, requiring the employee to be seated for extended periods.
- Frequent speaking and close visual work, including reading data, screens, and documents.
Benefits and Perks
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
About GLS
- Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.