Collections Clerk
Summary
Processes customer refunds, reviews account changes, resolves billing issues, and collects overdue payments using Microsoft Office and Dynamics 365.
Div. 151 Clearwater, FL
Summary
Responsible for processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Monitor assigned customers to identify unresolved debts.
- Follow up with customers on overdue accounts by phone, email, mail or fax.
- Collect customer payments in accordance with payment due dates.
- Maintain accurate records and reporting on collection activity.
- Respond to customer account inquiries in a timely and professional manner.
- Resolve customer billing problems.
- Oversee monthly payments and refunds.
Education and/or Experience
High School Diploma or GED; two or more years related experience and/or training; or equivalent combination of education and experience.
Computer Skills
Microsoft Office to include Word, Excel; Microsoft Dynamics 365 preferred.
Language Skills
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.