Collections Executive (6 Months)

This role is a 6 months contract.

The Collections Executive is responsible for managing collections and default handling for the company’s lease and hire purchase portfolio. This role requires strong initiative, excellent communication skills, and a results-driven mindset to ensure effective recovery and compliance with company policies.

• Proactively contact overdue and delinquent customers via phone and email to recover outstanding payments.

• Apply effective negotiation techniques and innovative approaches to encourage repayment and resolve defaults.

• Conduct research to obtain updated contact information for unreachable customers.

• Oversee the repossession and remarketing process for vehicles, ensuring timely and compliant execution.

• Maintain high standards in all collection activities and ensure adherence to internal quality benchmarks.

• Drive continuous improvement in collection processes to meet performance targets.

• Provide administrative support including contract management, loan processing, and day-to-day customer service.

• Respond to customer enquiries and complaints professionally across various channels (calls, emails, digital platforms).

• Handle requests related to loan details, early termination quotations, and invoice preparation.

• Liaise with internal and external stakeholders such as HPFLAS, LTA, and other relevant authorities.

• Prepare and submit daily and monthly disbursement reports.

• Ensure compliance with the 4-eyes principle and segregation of duties at all times.

• Perform any other ad-hoc duties as assigned by the supervisor.

Requirements

• Diploma or Degree in any discipline.

• Minimum 5 years of experience in collections, default handling, or cash management within financial services, leasing, or automotive sectors.

• Strong initiative and a self-driven approach to problem-solving.

• Results-oriented with excellent communication and interpersonal skills.