Collections Global Manager

Location

Madrid (On-Site) - Global Finance Department

About Cabify

At Cabify, we work to transform urban mobility through technology, offering a more efficient, safe, and sustainable transport alternative. Our international growth requires scalable financial processes that support the business while ensuring efficient working capital management and an excellent experience for our customers.

We are looking for a Global Collections Manager to lead the global collections strategy, drive cash generation, and standardize accounts receivable management processes in all markets where Cabify operates.

Mission of the role

Define, lead, and execute Cabify's global collections strategy, maximizing the conversion of accounts receivable into cash, reducing delinquency, and continuously improving processes, customer experience, and operational efficiency through standardization, automation, and data analysis.

You will be responsible for coordinating the Collections function globally, working cross-functionally with Treasury, Accounting, B2B, Customer Experience, Product, Legal, and local finance teams.

Main responsibilities

Global Collections Strategy

• Define the global collections management strategy aligned with the company's financial objectives.
• Design common policies, procedures, and standards for all countries.
• Ensure homogeneous management while respecting the regulatory and operational particularities of each market.
• Identify opportunities for continuous improvement in Collections processes.

Working capital management

• Maximize cash generation through efficient management of accounts receivable.
• Reduce the DSO (Days Sales Outstanding) and overdue balances.
• Minimize the risk of non-payment and the need for bad debt provisions.
• Prioritize collection actions based on financial impact.

Team leadership

• Lead the global Collections team, and functionally lead local Collections teams.
• Develop talent and foster a culture based on accountability, collaboration, and continuous improvement.
• Define objectives, performance indicators, and development plans for the teams.
• Encourage the exchange of best practices between markets.

Relationship with business areas

Work closely with:

• Treasury
• Accounting
• FP&A
• B2B
• Customer Experience
• Operations
• Legal
• Product
• Local finance teams

to resolve issues, improve processes, and accelerate the conversion of sales into cash.

Transformation and continuous improvement

• Drive initiatives for the automation of the collections process.
• Optimize communication flows with customers.
• Implement digital tools that improve team productivity.
• Lead transformation projects for the Collections process.
• Promote the use of artificial intelligence and advanced analytics to prioritize management and improve efficiency.

Reporting and analysis

• Define and monitor the main indicators of the area.
• Prepare global dashboards.
• Analyze payment trends and customer behavior.
• Identify risks and propose action plans.

Risk management

• Define escalation criteria for high-risk customers.
• Coordinate legal recovery processes when necessary.

Required profile

Experience

• More than 5 years of experience in positions related to Accounts Receivable, Collections, or Order to Cash.
• Experience leading international teams.
• Experience in multinational companies or high-growth technology environments.
• Experience leading transformation and automation projects.

Technical knowledge

• Comprehensive management of the Collections process.
• Accounts receivable management.
• Working capital optimization.
• Knowledge of the ERP NetSuite.
• Advanced Excel.
• Business Intelligence tools (Power BI, Looker, Tableau, or similar).
• Knowledge of automation and artificial intelligence solutions applied to Collections.

Competencies

• Team leadership.
• Strategic vision.
• Results-oriented.
• Analytical capacity.
• Influence and stakeholder management.
• Effective communication.
• Ability to manage change.
• Orientation towards continuous improvement.
• Customer service mindset.

This description reflects a global leadership role with both strategic and operational responsibility for collections management, aimed at maximizing cash generation, improving working capital, and building a homogeneous, scalable Collections function supported by data and automation.