Collections Manager

Position: Senior Manager Collections & Payment

SystemsDepartment: IT

Experience: 5-10 Years

Relevant Experience: Hands-on experience in Collections & Payment Systems, Oracle Database, SQL, API Integrations and Production Support Mandatory

Domain: Banking / NBFC / BFSI – Mandatory

Job Summary

We are looking for an experienced techno-functional professional with expertise in Collections and Payment Applications, Oracle Database, SQL, Business Analysis and Application Support. The candidate should understand the end-to-end collections lifecycle, including bucket management, allocation, follow-ups, payment processing and reversals, along with technical expertise in integrations, troubleshooting and production support.

Key Responsibilities

• Gather, analyze and document business requirements; prepare FRDs, functional specifications and impact analysis.
• Lead the design, development and enhancement of collections and payment applications.
• Support UAT execution, defect tracking and business sign-off.
• Manage API/web service integrations, payment gateways, batch jobs, schedulers and file movements.
• Troubleshoot complex application issues, perform Root Cause Analysis (RCA) and implement corrective actions.
• Coordinate deployments, release management and change implementation across DEV, UAT and PROD environments.
• Optimize code, database queries and system performance; drive automation and process improvements.
• Coordinate with business, operations, vendors and IT teams to ensure timely delivery and issue resolution.
• Manage stakeholders, mentor junior developers and ensure adherence to audit and control requirements.

Mandatory Requirements

• Techno-functional experience in the Banking / NBFC / BFSI domain.
• Strong understanding of Collections and Payment Processes, including bucket management, allocation, follow-ups, payments and reversals.
• Hands-on experience with Oracle Database and SQL.
• Working knowledge of APIs, system integrations and batch processing.
• Strong analytical, troubleshooting, communication and stakeholder management skills.