Collections Manager

This Isn’t Your Typical Finance Role…

At Boys & Girls Clubs of North Central Illinois, we believe every kid deserves a champion — and every champion needs a strong team behind them.

That’s where YOU come in.

We’re looking for a dynamic, organized, people-focused Collections Manager who is ready to combine finance, relationship-building, problem-solving, and mission-driven work into one exciting role.

This position is bigger than collections.

You’ll help:

• Keep youth programs running
• Support families with compassion
• Strengthen community partnerships
• Help funding flow into life-changing programs
• Build systems that make a real impact

If you love organization, communication, teamwork, and making a difference every single day — this may be the perfect role for you.

Why This Role Matters

Strong financial systems create stronger opportunities for youth and families.

As Collections Manager, you’ll help ensure:

• Kids continue accessing safe and supportive spaces
• Families receive support and guidance
• Funding and reimbursements are processed smoothly
• The organization remains strong and sustainable

You’ll play a key role in helping BGCNCIL continue changing lives across our communities.

How This Role Lives Our BLUE Values

Believe

You believe strong systems create stronger opportunities for youth and families.

Learn

You’re always looking for better ways to improve processes, communication, and efficiency.

Unite

You build positive relationships with families, donors, staff, and community partners.

Elevate

You help strengthen accountability, organization, and long-term sustainability across the organization.

What You’ll Do

Collections & Financial Stewardship

• Manage collections related to:
  • Membership fees
  • Donor pledges
  • CCAP payments
  • Grant reimbursements
• Monitor accounts receivable and payment trends
• Communicate with families, donors, grantors, and agencies
• Create payment plans and support solutions for families
• Help strengthen the organization’s financial sustainability

CCAP & Grant Coordination

• Process CCAP certificates
• Track attendance claims and reimbursement timelines
• Communicate with CCR&R and funding agencies
• Support grant reimbursement submissions
• Ensure documentation is accurate and organized

Systems, Reporting & Operational Excellence

• Maintain records in:
  • QuickBooks
  • Salesforce/MyClubHub
  • Bill.com
  • Excel
• Prepare collection and reimbursement reports
• Identify trends, risks, and process improvements
• Support efficient and organized financial operations

Relationship Building & Communication

• Support families with professionalism and empathy
• Collaborate with Development, Finance, and Compliance teams
• Build strong relationships with community partners
• Communicate clearly, respectfully, and compassionately
• Help create a positive experience for everyone you interact with

Who Thrives in This Role?

You might be a great fit if you:

• Love organization and problem-solving
• Are detail-oriented but also people-focused
• Can balance accountability with compassion
• Enjoy improving systems and processes
• Communicate confidently and professionally
• Want your work to make a meaningful impact