Collections Manager
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About the Role
We’re a residential real estate company based in Northwest Indiana, and we’re hiring a full-time Collections Manager to report to our Senior Vice President. The position of Collections Manager is responsible for the collection of delinquent rent at multifamily properties located in three states (IN, IL and WI). You’ll do well here if you like a fast-paced, team-oriented workplace. Candidate must have solid administrative experience and outstanding organizational skills and be comfortable working on a computer all day.
Responsibilities
- Get information on overdue tenants from Property Managers and from the company’s accounting system.
- Keep a tracking spreadsheet of overdue accounts and share it with Property Management, Accounting, Legal and the SVP.
- Call and email residents who are behind on rent.
- Enter resident information into our credit reporting software and keep the credit reporting records up to date.
- Work with Property Managers to close out tenant accounts in the accounting software.
- Tell the Accounting Manager which accounts need to be written off as bad debt.
- Keep collecting on overdue accounts through payment counseling, wage garnishment and other legal means.
- Direct part of an administrative assistant’s time to help meet department goals.
- Follow all federal, state and local laws on collections, including Fair Housing laws and the Fair Credit Reporting Act (FCRA).
Qualifications
- At least 3 years of accounts receivable or collections experience.
- Strong writing and speaking skills, with the ability to understand and record many kinds of communications and instructions accurately.
- Strong people skills and the ability to work well with coworkers at every level and with residents.
- Able to handle several tasks at once, set priorities and meet deadlines every time.
- Reliable and detail-oriented, and comfortable spending most of the day on a computer.
- Good with Microsoft Office, especially Excel.
- Coursework in accounting or management is a plus but not required.
- Software you’ll use: LexisNexis/Accurint, Credit Manager, RealPage Leasing & Rents, RealPage Accounting and Microsoft Office
What We Offer
Paid vacation and sick time
401(k) retirement plan with company match
Medical, dental and vision insurance
Annual bonus based on performance
Schedule
Monday to Friday: 8:00AM to 5:00PM (In-Office)
We are an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, familial status or any other status protected by law.