Collections Officer

The Collection Officer is responsible for ensuring the timely collection of outstanding payments from customers, maintaining accurate receivable records, and supporting healthy cash flow for the trading business. The role involves regular follow-ups with clients, coordination with the sales and finance teams, and adherence to company credit policies and UAE commercial practices.

Roles and responsibilities

Collections & Accounts Receivable

• Follow up with customers on outstanding invoices via calls, emails, and visits when required.
• Monitor customer accounts to identify overdue payments and initiate collection actions.
• Ensure payments are collected in accordance with agreed credit terms.
• Prepare daily, weekly, and monthly receivable aging reports.

Customer & Internal Coordination

• Coordinate with the sales team to resolve payment delays or disputes.
• Liaise with customers regarding invoice clarifications, delivery confirmations, and payment schedules.
• Maintain positive and professional relationships with customers while enforcing payment terms.

Documentation & Reporting

• Maintain accurate records of collections, payment commitments, and customer communications.
• Update accounting systems with received payments and follow up on pending cheques, bank transfers, and PDCs.
• Assist in month-end closing activities related to receivables.

Compliance & Risk Management

• Ensure compliance with company credit policies and UAE commercial regulations.
• Monitor returned cheques and escalate issues as per company procedures.
• Support the finance team in credit assessments and customer account reviews.

Qualifications & Experience

• Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or related field.
• 3– 5 years of experience in corporate collections.
• Experience working in the UAE market is required.
• Knowledge of UAE payment practices, PDC handling, and credit terms.

• Collect all the invoices and delivery orders and submit to the parties personally or by post.
• Generate outstanding payment status report.
• Achieve the monthly target on collection projected by Management.
• Collect the payment as and when due.
• Ensuring customer satisfaction achieved through: Right Invoicing and data, Proper follow up, timely communication.