Collections Officer

RadiFi Credit Union is seeking a Collections Officer to be responsible for protecting the assets of the credit union by reducing delinquency and minimizing losses through the effective collection of past-due accounts. This position requires professional, empathetic, and solution-focused communication with members to bring accounts current, while upholding the credit union's service standards and values.

Essential Functions & Responsibilities:

• Contact members by phone, email, text, and mail, to resolve delinquent accounts in accordance with credit union policies, procedures, and regulatory requirements.
• Review accounts daily, analyze repayment ability, and negotiate appropriate repayment arrangements.
• Educate members on payment options, account status, and financial solutions to help resolve delinquency.
• Maintain accurate documentation of all collection activities in the member’s account record.
• Recommend accounts for repossession, legal action, charge-off, or outside collection agency placement when necessary.
• Work collaboratively with internal departments to ensure accurate account handling and to provide a positive member experience.
• Stay current with collection laws, regulations (e.g., Fair Debt Collection Practices Act), and credit union policies.
• Participate in collection campaigns, special projects, and department initiatives to meet delinquency and recovery goals.
• Performs other job-related duties as assigned.