Collections Representative

Open 30d

Collections Representative responsibilities and essential job functions include, but are not limited to the following:

B2B commercial collections – nationwide
Follow established dunning process
Monitor customer account details for non-payments, delayed payments and other irregularities
Plan collection strategy for customer accounts
Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
Alert management to any possible insolvent accounts
Investigate and resolve customer queries
Daily/weekly account status reporting
Recommend adjustments and write offs

Qualifications, Knowledge, Skills, and Abilities:

High school Diploma or GED required
2+ years collections experience, B2B commercial collections preferred
Must be analytical and detail oriented
Must be organized, have keen attention to detail and accuracy
Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
Must possess the ability to use sound judgment when making independent decisions
Must have excellent verbal/written communication and follow-up skills
Knowledge and experience with local, state and federal collection laws
Knowledge of Transportation Logistics, Less-than-Truckload (LTL), Import/Export, Customs, Accounts Receivable, and Accounts Payable processes a plus
Ability to read, write, and speak English fluently; bilingual Spanish a plus