Collections Senior Analyst (Bangkok based, relocation provided)

Get to Know our Team:

The Collections function within the Credit Risk & Receivable Collections is responsible for managing collections from hotel partners across various product offerings. As the team continues to expand, we are looking for a Collections Senior Analyst to join our dynamic in-house team. This role will provide an opportunity to work alongside a diverse group of professionals, contributing to the growth and success of the team. Based in Bangkok, Thailand, the position offers the chance to collaborate with colleagues across different functions and help drive operational excellence. The Collections team plays a vital role in ensuring smooth financial operations and building strong relationships with hotel partners, making this an exciting opportunity to be part of a growing and impactful team.

The Opportunity:

As a Senior Analyst in receivable collection, you will work closely with our hotel partners to manage the collection of commissions and marketing campaign fees from Agoda’s partner. This role is crucial to the financial health of Agoda. As an individual contributor, you will coordinate with various stakeholders across Agoda, contributing to and improving operational and collection efficiency in your domain. You will also collaborate with internal stakeholders to implement value-added ideas and work on other important projects within the team. We are looking for a quick learner who is ready to thrive in a fast-paced, high-intensity work environment.

In this Role, you’ll get to:

• Managing a portfolio with of outstanding receivables through persistent follow-ups and prompt dispute resolutions.
• Recover overdue payments from partners via calls and emails.
• Be responsible for meeting and exceeding the assigned collections rate and outreach targets.
• Establish contact with hotel owners/management personnel directly. You should be able to negotiate well and ensure prompt collection of outstanding balances while keeping the relationship intact
• Provide all needed support to our partners to make timely payments
• Monitor, update, and manage invoice statuses in the CRM system.
• Respond to partner inquiries via email within requisite TATs.
• Follow standard operating procedures (SOPs) for handling disputes and discrepancies, address and resolve any disputes or payment issues by communicating with relevant stakeholders through effective communication.
• Work closely with the Pay-in team to provide evidence of payments etc.
• Identify and escalate cases to our partner Debt Collection Agency (DCA) in case the overdue remains uncollected post within the specified expected period.
• Be responsible for identifying and resolving pain points in the collection’s workflow. You can work directly with the respective stakeholders to implement best practices to improve efficiencies and collection rates.
• Assist with operational activities, including report preparation and data submissions.

What you’ll Need to Succeed:

• Preferred background in collections within the finance or tourism industry.
• Minimum of 5 years of experience in B2B debt collection, with a total of 5-10 years in the field.
• Strong in negotiation, excellent problem-solving abilities and communication skills.
• Highly organized, detail-oriented, and proactive.
• Confident and takes ownership of tasks.
• Approaches challenges with passion, innovation, determination, and decisiveness.
• Ability to work efficiently and independently in a fast-paced environment.
• Quick learner and aligned with Agoda values.
• Proficiency in Microsoft Excel and other relevant software tools.
• Willing to work for midnight shift

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