Collections Specialist

Job Title:

Collections Specialist

Job Description

The Sr. Specialist, Sales Support is responsible for providing comprehensive support to both internal and external sales teams by handling administrative and related tasks. This position assists in managing processes related to order processing, quotation generation, and record keeping while leveraging advanced knowledge of products and services to address complex inquiries and ensure high-quality service. Additionally, he/she/they will serve as a trusted advisor and subject matter expert, mentoring junior staff and collaborating with clients to navigate operational complexities.

Responsibilities

• Manage and collect outstanding invoices for a portfolio of SME customers
• Proactively contact customers via phone and email to ensure timely payment
• Reduce aged debt and maximise cash collection against weekly/monthly targets
• Investigate, record, and manage billing disputes, escalating where required
• Build and maintain positive customer relationships while protecting cash flow
• Liaise with internal teams (account managers, cash applications, other departments) to resolve issues
• Produce debtor statements, payment remittances, and monthly customer statements
• Issue disconnection lists for unpaid accounts in line with policy
• Maintain accurate records of all collections activity and comply with internal processes and SLAs
• Support month-end activities and work flexibly during key billing periods

Location:

IRL Dublin - 1F Santry AEH, Santry Avenue

Language Requirements:

English

Time Type:

Full time2026-09-30