Collections Specialist

Position Summary:
The Collections Specialist is a full-time, in-office position responsible for ensuring the timely recovery of outstanding debts while maintaining positive member relationships. This role supports and guides front-line Collectors, reviews account activity, and manages escalated collection efforts to meet organizational goals.

Key Responsibilities:

• Review Collectors’ performance through monitoring of collection notes, case load follow-up, call reviews, and periodic evaluations.

• Authorize advanced collection actions that exceed the standard limits of front-line Collectors.

• Personally contact members on accounts where previous collection attempts were unsuccessful.

• Recommend charge-offs of unsecured accounts deemed uncollectible in accordance with company policy.

• Uphold the confidentiality and integrity of all member accounts and internal communications.