Collections Specialist

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.

Job Description

Reporting to the Manager of Billing & Collections, the Collections Specialist is a part of the Corporate Inhabit Accounting Team and is responsible for managing accounts receivable, resolving past-due balances, and optimizing the collections process. The Collections Specialist will play a key role in contacting customers, negotiating payment terms, and ensuring timely resolution of outstanding invoices. Additionally, this role involves analyzing billing data for accuracy, maintaining records in Salesforce and NetSuite, and collaborating with internal teams to improve cash flow. You will work closely with Accounting, Finance, and Customer Success teams to ensure seamless billing and collections processes. This position will collaborate with Product, Sales, and Legal teams to resolve billing discrepancies, maintain compliance, and improve collections efficiency.

What You’ll Do (Functions & Responsibilities)

• Manage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances.
• Conduct proactive outreach to past-due customers, negotiating payment terms and securing commitments.
• Maintain detailed records of all collections activity, including phone call logs, follow-ups, and dispute resolutions.
• Work closely with the accounting and product teams to align on outstanding balances, ensure proper customer communication, and facilitate resolution of billing-related issues.
• Collaborate with internal teams (Accounting, Sales, and Customer Success) to resolve billing discrepancies and improve cash flow.
• Prepare and send dunning letters and past-due notices, ensuring timely escalation for severely overdue accounts.
• Identify high-risk accounts and recommend actions to mitigate bad debt exposure.
• Assist in the handoff of uncollected accounts to collections agencies, ensuring proper documentation and compliance with company policies.
• Support process improvements by analyzing collections performance and identifying opportunities to reduce late payments.