About the role
We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.
What you'll be responsible for
Collections & payment recovery
Make 100+ outbound calls daily to customers with overdue invoices
Follow up consistently via calls and emails until payment resolution
Navigate gatekeepers and reach decision-makers responsible for payments
Handle objections and drive conversations toward payment commitments
Billing issues & case resolution
Investigate billing discrepancies and customer concerns
Identify root causes of delays and work toward resolution
Coordinate internally to resolve issues impacting payments
CRM management & documentation
Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
Track customer interactions, payment commitments, and next steps
Ensure no account is left unattended or without follow-up
Customer communication
Communicate clearly and professionally with customers
Provide updates on payment status and issue resolution
Maintain a balance between firmness and professionalism in collections conversations
Process improvement & reporting
Identify recurring issues impacting collections
Share insights to improve processes and recovery rates
Maintain consistency in daily activity and reporting
Must-have experience & skills (non-negotiables)
Proven experience in collections, accounts receivable, or high-volume outbound calling roles
Comfortable making 100+ outbound calls per day consistently
Strong objection-handling and negotiation skills
Experience using CRM tools (Salesforce or similar)
Excellent verbal and written English communication skills
High attention to detail and accuracy in documentation
Ability to manage multiple accounts and follow-ups simultaneously
What makes you a strong fit
You are persistent and follow up until resolution
You are confident handling difficult conversations
You thrive in a target-driven, high-activity environment
You take ownership of your performance and results
Key performance indicators (KPIs)
Daily call volume (100+ calls/day)
Number of payments collected / accounts resolved
Follow-up consistency and response time
Accuracy of CRM updates and documentation
Reduction in outstanding receivables
Interview process
Initial screening call
Recruiter interview
Final interview
Offer & onboarding