Collections Specialist
Wayne Automatic Fire Sprinklers Inc. is a family business whose success is driven by our amazing Team Members who save lives daily!
We’re an open-book company that offers Weekly Pay, Performance Bonuses (PIPs), Excellent Benefits, and a Company Culture that we are proud of!
Join the WAFS family TODAY!
Who are we?
Wayne Automatic Fire Sprinklers, Inc. has been in business for over 48 years and currently has 7 branches across Florida and North Carolina. We’re a family business at our core and are proud to be a part of a life-saving industry. Here at WAFS, we offer a company culture that promotes continuous growth in your career and treats our team members like family. We are an open-book company and share our financials with all team members. Learn more about our company and history at www.waynefire.com or visit our company's Facebook page at Wayne Automatic Fire Sprinklers Inc.
We are seeking a proactive and detail-oriented Collections Specialist to support our Ocoee branch and assist with a variety of administrative and operational tasks. This role requires strong organizational skills, the ability to multitask, and a customer-focused mindset in a fast-paced environment.
The ideal candidate is dependable, resourceful, and enjoys supporting a team while keeping projects and information well organized. We are looking for individuals who are bold, curious, innovative, and caring.
Responsibilities for this role include
- Contacts customers as needed prior to, or following, service and alarm work to ensure communication and satisfaction with the job performed. In some locations, this position may also follow up on inspections.
- Enters work orders from customer call ins and discusses scope of work, customer needs pertinent information and urgency. Communicates with appropriate WAFS staff to handle the customer’s needs and follows up to ensure completion. In emergency situations may coordinate dispatching of technician with superintendent.
- Assists with the maintenance of the dispatch board with the superintendent and/or Service Manager. Performs daily review of dispatch board to identify customer service issues, update status, and contact customers on upcoming service calls or changes.
- Upon receipt of customer authorization changes status from quote to project or call and routes accordingly.
- Provides information to customers about other WAFS services including monitoring, alarm system service, inspections, underground, site, and other work and routes request accordingly.
- Communicates all service concerns to department or branch manager and works closely to assist in the resolution of issues.
- Assist & communicate with customers monitoring account issues and suggests how WAFS can help solve their problems.
- Follow up with lost customers to determine why they left WAFS; track common trends; offer solutions to win customer back; and provide report to management of our challenges.
- Provide administrative support for branch operations, including invoice and pay application processing, collections management for ISA, commercial, and underground projects, customer documentation requests, and the preparation of permit submittal packages.
- Perform other related duties as assigned.