Collector

The Collector position is responsible for ensuring prompt recovery of all monies owed to Neighborhood Credit Union’s portfolio of loans, credit cards, and share accounts. Locates and contacts members with delinquent accounts and attempts to recover monies. Provides exceptional member service and problem resolution throughout all phases of the collection process. Maintains compliance with all Federal, State, and local laws and regulations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective and timely performance of assigned functions.

• Locates and contacts delinquent borrowers primarily by telephone to encourage prompt repayment of delinquent accounts and provides credit counseling to members in financial difficulty.
• Records information about financial status of member and status of collection efforts in the appropriate records of the credit union.
• Plans course of action to recover outstanding payments.
• Investigates and resolves discrepancies in payment and/or accounts.
• Negotiates payment deadline, payment plans and accepts payments using electronic cash management.
• Makes recommendations to take action to repossess, hire a door knock service, begin legal action, settle the account for less than balance, offer an extension or a workout.
• Works deficiency balance accounts for possible work-out plans prior to sending to outside agency.

2. Assumes responsibility for establishing and maintaining professional business relations with Members, and other professional businesses.

• Responsible for Direct communication as it relates to repossession agents, tow/wrecking companies, attorneys, insurance companies, and other vendors.
• Addresses complaints and resolves problems.

3. Assumes responsibility for establishing and maintaining effective coordination and working relations with credit union personnel and with management.

• Attends and participates in meetings as required.
• Maintains strong working relations and communications with Credit Union personnel.
• Complies and stays informed of all Federal, State, and local acts and/or laws.

4. Assumes responsibility for related duties as required or assigned.

• Performs other functions that might be needed from time to time and assists others to complete tasks and work assignments.
• Ensures that the work area is clean, secure, and well maintained.
• Achieves goals and targets.