College Intern - Business Analyst (Elite 3E & Intapp Application Support)

SHP Legal Services provides technology support services to law firms, helping them run more efficiently and securely. We're looking for a motivated college student to join our team as a Business Analyst Intern, supporting the maintenance and administration of our Elite 3E and Intapp applications along with general administrative operations.

Responsibilities

Elite 3E & Intapp Application Support

• Assist with routine maintenance and configuration tasks within Elite 3E andIntappapplications
• Help monitor application performance and escalate issues to senior team members as needed
• Support user access management, including setup, updates, and deactivations
• Assist with testing application updates, patches, and new configurations
• Help maintain documentation for application processes, configurations, and known issues

Administrative Support

• Assist with scheduling, correspondence, and document preparation
• Organize and maintain digital and physical files/records
• Support onboarding of new vendors or internal processes as needed
• Prepare reports, summaries, and presentations for leadership review
• Provide general office and operational support as needed

Business Analysis

• Collect, organize, and analyze operational and application data
• Assist in identifying process improvements and efficiencies
• Support the creation of dashboards, trackers, or spreadsheets to monitor key metrics
• Help document workflows and standard operating procedures
• Contribute to special projects as assigned

Qualifications

• Currently enrolled in an undergraduate program (Business, Information Systems, Finance, Operations, or related major preferred)
• Strong organizational skills and attention to detail
• Proficiency in Outlook and the Microsoft Office Suite, especially Excel
• Strong written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Comfortable working independently and asking questions when needed
• Prior internship or administrative experience a plus, but not required
• Interest in the legal or professional services/technology industry a plus
• Prior exposure to Elite 3E,Intapp, or similar legal practice management software a plus, but not required

Schedule & Commitment

• Up to 20 hours per week, with flexibility around class schedules
• Fall semester, September–December

Requirements

The Business Analyst Intern will support SHP Legal Services' day-to-day business operations with a focus on Elite 3E and Intapp application maintenance and administrative functions. This role is ideal for a student pursuing a degree in Business Administration, Information Systems, Finance, Operations Management, or a related field who wants hands-on experience in a fast-paced, tech-enabled professional services environment serving law firms.

Benefits

What You'll Gain

• Real-world exposure to business operations within a technology-driven professional services firm
• Practical experience supporting core legal technology platforms (Elite 3E and Intapp)
• Cross-functional collaboration with operations, finance, and leadership teams
• Mentorship and professional development opportunities
• A resume-building experience with a growing company serving the legal industry