Collision Center Outside Estimator
Posted Updated
Description
- Inspect heavy duty trucks for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Collect insurance estimates after reviewing damage
- Meet with customers to discuss damages, repair process and timeline and costs
- Create accurate estimates that detail repair and labor costs
- Place work orders detailing part replacements and repairs and enter into work management system
- Maintain communication with customer and be available to answer questions throughout the repair process
- Keep record of repair details and complete necessary paperwork
- Effectively manage multiple repairs simultaneously
- Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
- Complete final paperwork and payment with customer
- Provide exceptional customer service at all times and create ongoing relationships with customers