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Parks Automotive Group

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Collision Manager (59792)

Open 31d

Job Description

  • Forecast goals and objectives for the department and strive to meet them.
  • Strive for harmony and teamwork with all other departments.
  • Trains, executes and holds all staff accountable for the Collision SOP (Standard Operating Procedures) at all times.
  • Prepare and administer an annual operating budget for the body shop.
  • Attend managers meetings as requested.
  • Understand, keep abreast of and comply with federal, state and local regulations that affect Body Shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Hire, train, motivate, counsel, and monitor the performance of all Body Shop staff.
  • Direct and schedule the activities of all Body Shop employees.
  • Provide technical assistance as needed.
  • Conduct meetings with Body Shop employees to discuss activities and problems of mutual interest.
  • Monitor Body Shop technicians payroll records.
  • Establish and maintain good working relationships with several insurance adjusters.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Supervise all activities of and communications with the wrecker service.
  • Greet all customers promptly and give fair estimates on costs and time required for body work.
  • Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
  • Quality-check completed jobs and handle all customer complaints.
  • Keep abreast of new equipment and tools available and recommend purchases.
  • Ensure that the work areas and customer waiting area are kept clean.
  • Account for all documents; ensure that none are missing.
  • Prepare final billing for completed repair orders.
  • Collect accounts receivable for body repair work.
  • Follow up on parts department orders to ensure parts availability.
  • Understand, keep abreast of and comply with federal, state and local regulations that affect Body Shop operations such as hazardous waste disposal, right-to-know and environmental updates.
  • Hold departmental meetings periodically to discuss areas of opportunity.
  • Perform periodic reviews of employee performance.
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