Collision Repair Service Advisor

Do you speak fluent customer service and understand that "my car is making a weird noise" is not actually a technical diagnosis?

We're looking for a Collision Repair Service Advisor to join our team. If you can calm stressed customers, navigate insurance claims without breaking a sweat, and keep multiple repair updates straight in your head, you might be exactly who we're looking for.

What You'll Be Doing

• Welcoming customers who are having a less-than-great day because their vehicle has met an unfortunate mailbox, shopping cart, deer, or another driver.
• Acting as the main point of contact throughout the repair process.
• Keeping customers informed with timely updates so they don't have to call every three hours asking, "Is it done yet?"
• Working with insurance companies to help move claims through the process smoothly.
• Explaining repair timelines, deductibles, and paperwork in a way that makes sense to normal humans.
• Coordinating vehicle pickup and making sure customers know what to expect before they arrive.
• Following up after repairs to ensure customers leave happy and stay happy.
• Real Time Administration/File Management
• Closing Work Orders
• Occasionally covering the reception desk and proving that you can answer phones, greet visitors, and juggle multiple tasks without developing superpowers.

Requirements

What We're Looking For

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to stay calm when customers, insurance companies, and repair schedules all need something at the same time.
• Experience in collision repair, automotive service, customer service, or insurance claims is an asset.
• Basic computer skills and comfort learning shop management software.
• A positive attitude and a good sense of humor.

Bonus Points If You Can

• Translate insurance terminology into plain English.
• Explain repair delays without sounding like you're reading from a script.
• Find a missing repair order in less time than it takes everyone else to start panicking.
• Remember multiple customer names before your second cup of coffee.

Benefits

What You'll Get

• A supportive team environment.
• Interesting days where no two customer stories are exactly the same.
• Opportunities to learn and grow within the collision repair industry.
• The satisfaction of helping customers get back on the road after an accident.

If you're organized, customer-focused, and can keep a smile on your face when the phone rings for the tenth time before lunch, we'd love to hear from you.

Please send resume in confidence to shellie.andrews@danascollision.com