Collision Shop Manager

Basil Family Dealerships is growing, and we’re looking for an experienced Collision Shop Manager to lead operations at Basil Ford Springville! This is an exciting opportunity for a motivated leader who takes pride in quality repairs, exceptional customer service, team development, and shop performance.

At Basil, we believe our people are the foundation of our success. We are committed to creating a family-oriented work environment where employees are valued, supported, and given opportunities to grow. If you’re ready to take the next step in your collision repair career and make a meaningful impact, we want to hear from you!

What You’ll Do

As our Collision Shop Manager, you will oversee the day-to-day operations of the collision repair facility, ensuring efficient workflow, high-quality repairs, customer satisfaction, and strong departmental performance.

Key Responsibilities:

• Oversee daily collision shop operations, including production workflow, repair scheduling, and job assignments.
• Lead, motivate, and develop collision technicians, estimators, and support staff.
• Ensure repairs meet manufacturer specifications, industry standards, and quality expectations.
• Manage estimating processes, repair orders, supplements, and insurance company communications.
• Monitor shop productivity, labor efficiency, repair cycle times, and overall profitability.
• Maintain strong relationships with customers, insurance adjusters, vendors, and internal dealership departments.
• Ensure accurate estimates, proper documentation, and timely completion of repairs.
• Maintain a safe, clean, and organized shop environment in compliance with applicable safety standards.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Promote a team culture built on accountability, collaboration, professionalism, and continuous improvement.

What We’re Looking For

• Required: Valid Estimator’s License appropriate for collision estimating in New York State.
• Previous experience in collision repair, auto body operations, or collision shop management.
• Strong knowledge of collision repair procedures, estimating, supplements, and insurance claim processes.
• Proven leadership skills with the ability to coach, motivate, and hold a team accountable.
• Understanding of shop financials, production metrics, labor efficiency, and profitability.
• Excellent communication, organizational, and problem-solving skills.
• Strong commitment to quality workmanship and customer satisfaction.
• Ability to manage competing priorities in a fast-paced environment.
• A hands-on leadership style with a focus on teamwork, integrity, and results.