Command Center Operations Specialist I

You will monitor autonomous-vehicle operating conditions, respond to vehicle requests, and safely issue remote commands. You will log feedback, troubleshoot documented vehicle issues, create diagnostic reports, execute approved workarounds, and escalate persistent issues with complete documentation.

Responsibilities

• Respond to autonomous vehicle trigger requests
• Monitor weather and traffic conditions
• Send remote commands to autonomous vehicles
• Log autonomy and platform feedback
• Triage remote-assist workflows
• Escalate operational blockers
• Maintain knowledge of software and operational changes
• Resolve basic vehicle issues
• Operate diagnostic tools
• Generate diagnostic reports
• Execute documented workarounds
• Escalate complex issues to Vehicle Reliability Engineering

Requirements

• Associate’s degree or equivalent practical experience
• Ability to work under pressure
• Ability to monitor proprietary operational software
• Written and verbal communication skills
• Attention to detail
• Prioritization and decision-making skills
• Safety commitment
• Critical thinking and problem-solving skills
• Valid U.S. driver's license
• At least 5 years of driving experience
• Clean driving record
• Pass drug and alcohol screenings
• Ability to work onsite
• Ability to work varying 24/7 shifts
• Ability to work 10- to 12-hour shifts

Benefits

• Benefits