Command Centre Operator
Company Overview / Employee Value Proposition
Henderson Security Services is a comprehensive service provider specializing in:
- Unarmed Guarding Services;
- Concierge Services;
- Supply of Building Technicians;
- Installation of Surveillance Equipment.
With a commitment to reliability and professionalism, Henderson Security Services supports clients across various sectors by ensuring safe, clean, and well-maintained environments.
Job Summary
You will work in a Security Command Centre to monitor and analyze real-time operation events, manage communications with sites and personnel, and coordinate responses to security alerts to maintain safety and service quality.
Responsibilities
- Monitor and analyze real-time operation events to identify and escalate security issues promptly
- Track attendance records of on-ground officers and prepare detailed reports for management
- Maintain 24-hour communication with all sites, supervisors, and managers to ensure operational coordination
- Manage remote access control points and administer clearance for persons and vehicles according to protocols
- Monitor alarm alerts and activate response teams, then prepare operation completion reports
- Monitor video analytics CCTV and respond following established procedures
- Perform inbound and outbound calls to maintain customer service and support communication needs
- Manage and resolve client enquiries to ensure customer satisfaction
- Record and log all daily occurrences accurately for operational tracking
- Manage deployment of ground officers to sites to meet contractual requirements
- Perform other duties assigned by the Command Centre Operations Manager
- Work 12-hour shifts including weekends and public holidays as per roster
- Communicate fluently in English, both spoken and written
- Use Microsoft Office applications (Word, Excel, Outlook) and email proficiently to support daily tasks
Required competencies and certifications
- Minimum SSO PWM Rank