Commercial Account Manager

Job Description:

Principal Responsibilities

• Prospects, qualifies, and generates sales within the company’s established service area.

• Calls and visits prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.

• Respond daily to phone and email requests from new potential commercial customers and existing customers.

• Place outbound phone calls to previous customers to generate leads and new business as well as outbound cold calls.

• Coordinate with the Commercial Sales Administration team to complete sales quotes and contracts.

• Partners with Branch Manager and Technical team om presenting SMART solutions.

• Maintain relationships with current customers and identify opportunities to upsell or upgrade services.

• Evaluate feedback from customers and adjust sales techniques as needed.

• Meets and exceeds sales and productivity targets

• Update the lead management system for all quotes-sold or unsold and forward the information to the appropriate branch.

• Complete follow up calls and record the activity in the lead management system.

• Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.

• Provide excellent customer service to new and current customers.

• Assist the Accounting Department with collections and ensuring customer payment methods up to date as needed.

• Contribute to building a positive team environment with strong morale among team members

• Other duties as assigned.

Performance Factors

• Engaging approach to developing business opportunities.

• Ability to use pest control knowledge to sell services

• Strong time management, prioritization, and planning skills

• Gather and analyze information skillfully.

• Use reason even when dealing with emotional topics.

• Accurately diagnose the level of interest from each prospect or customer

• Speak clearly and persuasively in positive or negative situations.

• Listen and get clarification.

Requirements

• High School Diploma or equivalent, bachelor's degree in business preferred.

• 2 years of sales or sales support role.

• Experience with direct consumer sales, and pest management preferred.

• Experience maintaining information in a CRM is required; PestPac experience preferred.

• Previous experience working in a database and Windows-based computer environment.

• Speaks clearly on the phone and writes routine reports and correspondence.

• Comfortable with presenting information.

• Ability to explain a technical solution to a non-technical audience.

• Creative problem solver.

• Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.