Commercial Account Manager EMEA

You will manage existing customer relationships across EMEA, lead renewals and recontracting, identify expansion opportunities, and oversee contract execution. You will communicate customer value, manage forecasts in Salesforce, prioritize a mixed account book, and adapt account-management processes for regional markets.

Responsibilities

• Run renewal cycles and secure larger commitments where appropriate
• Identify new teams, use cases, and workloads within existing accounts
• Manage renewals from outreach through negotiation, signature, and execution
• Lead legal, security, and data-processing reviews
• Communicate usage, impact, and ROI through business reviews
• Prioritize smaller usage-based accounts and strategic accounts
• Maintain accurate forecasts and Salesforce records
• Adapt account-management processes to EMEA markets

Requirements

• 3+ years of SaaS account management, renewals, or customer success experience
• Quota or retention-target experience
• EMEA customer-management experience
• Negotiation
• Deal structuring
• Contract management
• Legal and security review experience
• Account expansion experience
• English
• Salesforce

Benefits

• Equity
• Travel expenses for customer travel across EMEA and travel to San Francisco
• Team events and offsites