Commercial Account Service Manager

Founded in 1980, Evergreen Insurance is a full-service agency with deep roots in the communities we serve. We are with you through all seasons—protecting farms, families, and businesses with trusted coverage and an experienced team.

We are seeking an experienced, detail-oriented, and client-focused Commercial Account Manager to join our Commercial Lines Service team. In this role, you will be responsible for delivering timely and effective service to clients, maintaining accurate policy information, and ensuring smooth communication between carriers, clients, brokers, and internal teams.

Key Responsibilities:

• Provide courteous and timely service to large/complex commercial clients, including:
• Processing new business and renewal policies.
• Handling endorsements, audits, and cancellations.
• Issuing certificates of insurance, binders, and auto ID cards.
• Reporting claims to carriers on behalf of insureds.
• Collaborate with underwriters and clients on day-to-day issues.
• Document all client interactions in the Agency Management System accurately and promptly.
• Manage the renewal process in coordination with Producer, clients, and underwriters.
• Attend and participate in trainings and meetings.
• Maintain strong relationships and clear communication among clients, underwriters, and internal teams.
• Stay current on industry trends, products, and compliance requirements.

What You’ll Bring:

• Strong organizational and time management skills with attention to detail.
• Proficiency in Microsoft Office; experience with AMS360 preferred.
• Excellent written and verbal communication skills.
• Ability to analyze and process information effectively.
• Comfortable working in a fast-paced environment while meeting deadlines.
• Ability to work independently and collaboratively.

Qualifications:

• High school diploma required; post-secondary education preferred.
• Minimum of 3 years of relevant Commercial Lines experience.
• PA Property & Casualty Insurance License required. CIC and/or CISR designation preferred.

Why Join Us?
We offer a supportive team environment and the chance to build a meaningful career in commercial insurance services. Employees enjoy competitive pay, generous paid time off, and an outstanding benefits package. Compensation is commensurate with experience.