Commercial and Customer Success Manager - Brazil

A great opportunity for a Commercial and Customer Success Manager to join our Customer team in Brazil and drive business growth through sales, customer success, and IoT implementation projects!

• Work for one of the world's leading commercial refrigeration specialists
• Partner with cold equipment manufacturers and global food and beverage brands to deliver IoT solutions and customer success
• Permanent position | Joinville-SC, Brazil | Flexible working

Welcome to our World of Cold!
At AoFrio, we are global leaders in providing IoT solutions to the food and beverage industry. Our innovative technology and dedicated team have positioned us at the forefront of our market.

The role
As our Commercial and Customer Success Manager, you will be responsible for sales activities across customer accounts throughout Brazil while driving business development opportunities in the region. You will work closely with existing and prospective customers to understand their needs, build strong relationships, and connect them with AoFrio's products and services.
You will also play a key role in ensuring customers successfully adopt and realise value from our solutions. Working with a diverse customer base, from cold equipment manufacturers to global food and beverage brands, you will lead IoT implementation projects, support customer success initiatives, and act as the bridge between customer needs and AoFrio's solutions.

You will need:

• 2+ years of experience in sales, customer success and/or project management
• Knowledge of developing, organising, and managing programmes for implementing technology systems and other products/services
• An investigative mindset with the ability to capture, understand, and communicate customer needs and connect them to potential solutions
• Strong business and sales capability, including commercial agreements, financial analysis, and relationship management
• Outstanding communication skills and the ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
• Excellent project management and organisational skills, with the ability to manage multiple concurrent tasks effectively
• The ability to thrive in changing environments while maintaining a high degree of organisation and personal accountability
• English language skills are essential. Spanish is desirable.

Why AoFrio?
We’re proud leaders in hardware-enabled Software as a Service (SaaS) for commercial refrigeration. Our cutting-edge IoT solutions are used by major food and beverage brands worldwide, including Coca-Cola, PepsiCo, and AB InBev.
With offices in four countries and a dispersed team across 12 countries, we’re truly global. We manage supply chain, logistics and R&D for our family of hardware and software products from our headquarters in Auckland, New Zealand.

What you’ll enjoy at AoFrio:

• Flexible Working: We offer flexible hours and the freedom to adjust your schedule when life calls for it.
• Work-From-Anywhere: Need a change of scenery? Our people can work from anywhere in the world for up to 4 weeks per year after 12 months of employment.
• Diversity: We celebrate diversity and create a workplace where everyone’s voice matters.
• Investing in You: Individual funds are available for your professional development

Diversity in Tech at AoFrio
At AoFrio, we are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology.

Don’t tick all the boxes? Don’t worry, we’d still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.