Commercial Concierge

Position Summary:
As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton.

Who You Are:

• You are a professional who is well polished, with superior written and verbal communication skills.
• You can provide exceptional customer service and effectively resolve customer concerns.
• You enjoy being the first point of contact for clients, and will strive to deliver our brand values.

Key Responsibilities:

• Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource.
• Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction.
• Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.
• Arrange for the purchase and installation of building signage.
• Prepare letters, newsletters, and other communication for the complex.
• Setup, maintain, and audit building keys and access cards.
• Program door readers and elevators in the access card software (WinPak).
• Liaise with staff and contract security and ensure they are informed of activities within the complex.
• Plan and organize promotional events for commercial tenants.
• Assume duties of the Chief Fire Warden for the building.
• Other duties as assigned.

Required Skills and Abilities:

• Minimum high school education
• Minimum three years related customer service experience
• Strong inter-personal and time management skills
• Ability to organize, execute and follow up in a timely manner
• Exceptional written and verbal communication skills
• Strong computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams)
• Prior experience working in property management would be an asset
• Experience in Angus and Yardi software would be an asset
• Security clearance required upon offer of employment