Commercial Customer Service Rep
Posted
JOB TITLE: Commercial Customer Service Representative
LOCATION: Clarksville, TN
SHIFT: 1st Shift
With 127 Years in business, Jostens has an outstanding record of leadership in the printing industry and an amazing team of professionals helping our customers celebrate their achievements! Come join our team of great people doing meaningful work!
YOU WILL:
- Act as a liaison between commercial customers, sales reps and plant personnel.
- Initiate and receive communications with these groups via telephone, email, face-to-face and written form. Through this communication, resolve problems, answer questions and relay important information to all parties.
- Assist customers and sales representatives in developing alternatives in situations that require special consideration (deadlines, pricing, special requests, etc.)
- Analyze reports and compile information necessary to monitor each account
- Monitor commercial jobs as they go through the plant
- Investigate and analyze special service charges and adjustment requests
- Perform other administrative duties as assigned by CSM
- Responsible for working within the plant’s safety program and work rules.
YOU HAVE:
- Experienced in Customer Service, Sales and/or Publishing
- Associates degree or BA in Business, Marketing and/or related field, or equivalent experience
- Must be team-minded and positive in all interactions with employees at every level of the organization
- Must have excellent communication skills
- Must be a self-starter with demonstrated decision-making ability
- Ability to make decisions and work under pressure with minimal supervision
- Flexibility to work and learn new technology and procedures quickly
- Excellent organizational skills and ability to multi-task
- Must be able and willing to work overtime as needed
Preferred:
- 5+ years of Commercial Customer Service experience, specifically in Commercial Printing
- Excellent computer skills, especially proficient in Excel spreadsheets and production computer software knowledge a plus
LOVE WHERE YOU WORK:
- We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
- We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
- We care about your development. We support tuition reimbursement after 6 months of service.
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
ALL ABOUT YEARBOOK:
The yearbook team creates experiences that champion a culture of belonging, achievement, and pride within each school as well as the yearbook division itself. From manufacturing to sales, the division drives for results through agility and innovation while focusing on the customer – exceeding their needs by delivering an end-to-end custom plan that only Jostens and our sales team can provide. Cross-team collaboration and best-in-class technology platforms ensure we get a yearbook in every student’s hand, create a meaningful book for all students while providing a hassle-free experience for the adviser, staff, administration, and community. Strong relationships and delivering customer-centric solutions are at our core driving each team member to be accountable and champion our market leading experiences.
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
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