Commercial Excellence Manager (m/w/d)

Your Responsibilities

• Drive Commercial & Service Excellence by identifying business challenges, leading process improvements, and enabling scalable solutions across functions, systems, and business processes
• Lead digitalization and automation initiatives, leveraging AI-powered solutions and intelligent agents to enhance efficiency and user experience
• Drive the design and global rollout of SAP Enterprise Service Management (ESM) solutions, enabling scalable and standardized service processes across functions
• Lead transformation initiatives from business requirements and IT briefing through testing, rollout, training, and adoption
• Own the continuous evolution of our CRM landscape (SAP Sales & Service Cloud) in close partnership with SAP
• Collaborate with global stakeholders and cross-functional teams to successfully deliver strategic initiatives
• Build and deliver impactful training concepts, tools, and frameworks to elevate sales and service capabilities and ensure sustainable adoption of new solutions
• Bring external best practices and continuously challenge the status quo to advance customer engagement and operational excellence

Your Profile

• Education: Bachelor’s degree in Business, Sales, Marketing, or a related field; MBA is a plus
• Experience: >3 years of experience in project management, process excellence, CRM, digital transformation, or a comparable business role
• CRM & Digital Expertise: Experience with CRM platforms (preferably SAP Sales & Service Cloud), digital business applications, and data-driven decision-making
• Process Excellence: Ability to analyze business challenges, identify improvement opportunities, and translate requirements into scalable solutions
• Project Management: Experience leading initiatives from concept through implementation, testing, rollout, training, and user adoption
• Stakeholder Management: Strong communication and collaboration skills with the ability to work effectively across business and technical teams
• Mindset: Hands-on, proactive, and solution-oriented with a passion for AI, automation, innovation, and continuous improvement