Commercial Excellence Manager

Key Areas & Responsibilities
1. SFE (Sales Force Effectiveness) Management
•Co-work with regional SFE project team to manage and upgrade SFE system
to best fit business requirements in terms of FISBE strategies.

• Drive data-driven, customer-focused approach to optimize customer

segmentation, targeting and commercial resource allocation.

• Enhance capability of territory management by SFE measurement and key

accounts profiling

• Set appropriate plan and survey to get feedbacks for continuous improvement

and learn by best practice sharing quarterly

2. Training
•Develop to implement product/clinical solution training programs from
foundation to advanced levels and ensure effective rollout for the local teams

• Design new joiner training session (around 2-weeks session), included in

product/clinical solution training, Internal Process & Policies, Selling Skills,
Negotiation, Winning Account & Customer Management, and other needed
hard skills, as well as business systems training such as CRM, sales reporting
tool etc., that will add value and support the training needs of sales team

• As a coach to execute role play and organize product knowledge &

presentation certification to ensure the team demonstrate professional image
to external customers

• Create a positive and professional learning experience and drive behavioral

change through the delivery of core product and related training

• Analyze training needs to determine requirements for new program

development

• Leverage training technologies, learning management system, e-learning

platforms and useful apps such as Cornerstone, SmartWinner etc. to make
training available/easily accessible to enhance efficiency of training delivery
and accelerate training deployment

• Lead to cooperate with marketing team for CSS application for the new

product launch

• Get feedbacks by qualitative satisfaction survey

3. Data Analytics
•Govern overall system/data admin framework and continuously drive
improvement in data management processes

• Deploy and manage key performance objective indicator dashboard for

regular monthly review of sales team

• Develop data analytics methodology to drive data excellence and support

regular business review process for management decision

4. Executive Support
•Lead projects assigned by GM

• Any ad-hoc requirements from local GM, i.e. team meeting coordination, etc.

Experience:

• Proven experience in commercial excellence, SFE, or training roles in medical or pharmaceutical industries
• Strong analytical skills and proficiency in CRM and data tools. Experience in Dynamics 365 / Polaris will be preferred
• Excellent communication and coaching abilities.
• Experience with LMS and e-learning platforms is a plus.
• Ability to work cross-functionally and manage multiple priorities.
• A commercially driven individual with strong prioritisation skills, attention to detail, and the patience to support and teach others.
• Self-motivated, passionate about continuous learning, and proactive in taking initiative to drive improvement and collaboration.