Commercial HVAC Service Operations Lead
Job Description
Job Title: Service Operations Lead
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.
Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Seattle location.
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
RESPONSIBILITIES:
* Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention * Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met * Assist leadership in driving on time, within budget completing service jobs * Manage all time charged to jobs including Procard transactions (billable vs non-billable) * Manage accounts receivable and assist with the resolution of customer billing disputes * Procure parts and materials for scheduled maintenance, repairs, and emergency service calls * Manage warranty and startup jobs * Complete booking of new jobs and set up of billing plans * Review open orders daily to ensure timely completion of jobs * Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Required Qualifications:
A High School diploma required
2 years of Service Industry experience
Education / Certifications
Bachelor's degree in Business Management or relevant field preferred
Experience/Qualifications
2 - 5 years of relevant HVAC service industry experience preferred
Strong experience in Microsoft Office Suite, Salesforce, and SAP
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class