Commercial & Industrial Operations Manager
Commercial and Industrial Operations Manager
We are looking for a skilled Commercial and Industrial Operations Manager to optimize operations for efficiency and profitability. You will develop strategies, drive process improvement, and lead a team to success.
Optimize commercial and industrial operations
Develop strategies for efficiency and profitability
Drive process improvement initiatives
Lead and mentor operations team
This role is based in St. Helens, OR while supporting our costal locations.
We offer an industry-leading benefits package that includes the following:
Medical, Dental, Vision, RX, Optional FSA
Optional Medical Waive Bonus
Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
401(k) with a generous company match
Paid Time Off, 120 hours per year
7 Paid Holidays
Working Holiday Pay
Volunteer Employee Program – get paid to volunteer!
Employee Fuel Discount Account
Wellness Program Incentives
Recognition & Reward Program
Team Member Referral Bonus
Position Summary:
The Commercial and Industrial (C & I) Operations Manager is responsible for overseeing and managing daily operations efficiently, accurately and safely in a high volume and fast paced distribution environment. This role includes optimizing processes, improving efficiency, ensuring compliance with regulations, managing resources, and leading a team to achieve operational excellence. This role involves utilizing Entrepreneurial Operating System (EOS) principles to ensure seamless processes, foster leadership, drive accountability, and implement effective management strategies. The ideal candidate will have a strong background in operations management, with experience in commercial and industrial settings, with a strong emphasis on transportation, distribution, cross-docking and overall warehouse management and possess the ability to drive strategic initiatives to support business growth and best practices in customer service. Responsible to consistently role model our Core Values.[RS1]
Essential Position Functions and Responsibilities:
Leadership:
Mission, Vision, Core Values and V/TO Alignment: Ensure all team members are aligned with the company’s mission, vision, core values, V/TO and operational goals. Facilitate open and honest communication across the organization.
Team Development: Build and develop a high-performing team by setting clear expectations, providing regular feedback, and supporting continuous learning and development to enhance team skills career growth, engagement and retention. Inspire a positive work environment that encourages innovation and teamwork.
Culture Building: Foster a culture of accountability, transparency, customer service excellence (internal and external), teamwork and continuous improvement that aligns with the company’s core values and mission.
Change Management: Champion change management and initiatives that enhance the customer experience, team experience and profitability. Manage change initiatives ensuring effective transitions, movement through the change curve and consistent adaptation of new processes and systems.
Management:
Operational Excellence: Accountable for overseeing C & I daily and monthly operations, ensuring all activities are aligned with company goals and objectives to meet or exceed profitability targets, effectively control expenses and oversee quality assurance programs to maintain high standards consistently. Create, implement, and optimize standardized processes and systems to enhance efficiency and productivity. Continuously identify areas for process improvement. Recognize and correct potential process errors before actions adversely affect the customer. Consistently deliver results by meeting or exceeding operational targets, project deadlines, and budget constraints.
Regular in Field Presence: Lead and inspire team members by spending at least 60% of the time working in the field to lead and inspire the team through driver ride-alongs, joint sales calls, customer visits, site monitoring, and cross-training to enable warehouse operations and identify continuous improvement opportunities such as route optimization and delivery efficiency. [RS2] [NW3]
Resource Allocation: Efficiently allocate resources, including staffing, inventory and fuel supply, and budget to optimize profitability and operational efficiency. Creates budget and monitors financial performance. Maintain strong understanding of respective P&L’s along with levers to improve. Collaborates on resource utilization with other colleagues as appropriate to achieve big team goals and wins.
Scorecard Metrics: Collaborate with the Regional Operations Director and other C&I Managers to develop and refine key performance indicators (KPIs) to measure team performance, operational efficiency, and business impact. Oversee the tracking, reporting, and analysis of KPIs, making adjustments as needed to drive continuous improvement.
Technology: Ensure team effectively and consistently utilize approved technology. Effectively lead and manage implementation of company agreed upon technology solutions to streamline operations, enhance safety, and build customer engagement, loyalty and advocacy. Leverage data and analytics to make informed decisions, identify trends, and drive operational improvements.
Project Execution: Oversee the planning, execution, and completion of key projects, ensuring they are delivered on time, within scope, and on budget.
Accountability:
Safe Work Environment: Lead and hold team accountable for ensuring a safe work environment. Ensure assigned location(s) comply(ies) with regulatory and security requirements, safety standards and policies. Investigates and prepares appropriate reports for accidents, injuries, & incidents. Support Regional Operations Manager and Senior Leadership in risk management / risk mitigation consistent with company goals.
People Operations: Implement and maintain regular cadence of L10’s, 121’s and quarterly conversations with direct reports to drive right person/right seat, drive retention and engagement and ensure alignment, accountability, and traction on key initiatives. Communicate clearly and frequently with team members and stakeholders. Assigns, directs and monitors work schedules and daily duties ensuring accurate and timely completion of responsibilities. Manage and monitor effective scheduling. Partner with Regional Operations Manager, Director of C&I and Human Resources Team on workforce planning, talent acquisition and development, recognition, pro-active coaching and corrective action, retention and engagement.
Problem-Solving: Effectively address problems or issues promptly and develop action plans for continuous improvement in operations and processes. Applies the EOS principles of IDS to address and resolve operational challenges, ensuring accountability, respectful discussion of issues and collaborative problem-solving. Facilitate resolution of escalated issues from customers or team members in a timely manner.
Critical Core Competencies and Skills:
Excellent leadership skills and team management abilities.
Strong interpersonal, written and verbal communication skills.
Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient.
Sense of urgency, results-driven and accountable for results.
High level of integrity.
Collaborative and instills same in others while getting the right things done in the right ways at the right time.
Effective coach, mentor and advisor to develop a high performing team.
Demonstrated aptitude for problem solving; ability to determine effective and efficient solutions for customers.
Change champion and leader.
Strong knowledge of industry safety regulations to ensure compliance.
Ability to make the right, informed decisions in a fast-paced environment.
Strong financial acumen and budget management skills.
Demonstrated success innovating solutions to increase productivity, profitability and engagement.
Highly organized with strong ability to assess competing demands and prioritize effectively.
Able to work with little supervision.
Flexible and able to work varied shifts and days to ensure connection with all direct reports.
Ability to interact effectively with others across all organizational levels.
Ability to operate a forklift and/or order picker in a safe and efficient manner
Ability to keep all business and operations information confidential.
Familiarity with modern warehousing practices, methods, and theories.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Must be able to traverse and access all areas of the warehouse.
Minimum Education and Experience:
Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
Minimum of 5-7 years of experience in operations management, preferably in commercial and industrial environments.
Experience implementing and working within an EOS framework is highly desirable.
Preferred Education and Experience:
Master’s degree preferred.
5+ years of transacting data in WMS or ERP systems.
Licenses, Certifications and/or Registrations:
Valid unencumbered driver’s license required.
CDL Preferred.
Ability to operate a manual/powered pallet jack or lift product – forklift license preferred.
Project Management Certification preferred.
Equipment and Software Requirements:
Proficiency using Microsoft Office Suite required.
Proficiency in using operations management software and tools.
Knowledge of general ERP & WMS software preferred.
Position Location/Working Conditions/Equipment
Warehouse
Customer Locations
Exposure to chemicals
High noise environment
Dust, dirt, grease or other disagreeable elements
Exposure to moving machinery
Outdoors
Physical Requirements
Typically standing or walking
Typically driving company vehicle
Typically driving forklift, pallet jack, etc.
Typically bending, crouching, stooping
Repetitive wrist, hand or finger movement
Frequent lifting (60 lbs.)
Equipment
Office equipment
Fuel and/or lube related equipment
Heavy equipment (forklift, etc...)
Vehicle