Commercial Kitchen Service Technician

Why you'll love it here!

Competitive compensation
Portal to portal pay
Overtime opportunities
Company vehicle
Company credit card for all travel expenses
Company cell phone
Medical, dental, vision benefits from Day One!
401(k) with company match
Paid time off and holidays
Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
Tuition reimbursement for additional certifications
Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

POSITION SUMMARY:

The Service Technician reports to the Service Manager
Located in Bedford Park, IL
Field Based - Full Time

The Service Technician is responsible for providing intermediate-level service, repair, and installation of food service equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. This position offers an incentive plan, compensation from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Senior Service Technician position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Equipment Service:

Complete on-site repair and maintenance limited to standard kitchen equipment and possible cross-training on simple ice machines (no work performed on specialized equipment) on full on-call rotation
Run intermediate troubleshooting and test tasks
Survey safety devices and equipment on a regular basis
Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
Independently work on customers' foodservice equipment.
Perform intermediate-level equipment and accessory installations.

Repair and Maintenance:

Inspect food service equipment for the purpose of ensuring safety
Identify necessary repairs and provides ongoing preventative maintenance

Inventory Management:

Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
Maintain and take periodic inventory of parts, materials and components as directed.

Communication:

Provide timely and detailed service reports via assigned tablet.
Reach out to Service Manager as well as Senior Service Techs for troubleshooting or assistance periodically.
Use field automation systems (i.e., tablets, cell phones, etc.).

Customer Interaction:

Provide professional service and customer support during service calls and installations.
Comprehend customer requirements, build positive relationships, and take appropriate actions.

Safety and Compliance:

Operate vehicles in a safe manner.
Use appropriate personal protective equipment (PPE).

Documentation:

Read and interpret equipment manuals for required maintenance and service.
Maintain and take periodic inventory of parts, materials, and components as directed.

Additional Responsibilities:

Inform management regarding intermediate procedures and/or status of work orders.
Help in other jobs as needed.
Perform other related duties as required and assigned.

COMPETENCIES:

Advanced communication skills with the ability to converse with customers and all levels of management.
Ability to work independently and multitask effectively.
Excellent phone etiquette, verbal, written, and interpersonal skills.
Confident presentation skills to convey information to groups of customers when needed.
Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE:

High School diploma or equivalent
1 year of experience in dish machine installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience preferred.
Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration.
Intermediate computer skills.
EPA certifications of Level 1 & 2 minimum; universal preferred.
Capability to work alternating weekend shifts and to adapt to changing work schedules.
Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

Ability to lift 75 pounds.
Bend or twist body.
Use hands to handle, control or feel objects, tools. or controls.
Stand for long periods of time.
Keep or regain their balance.
Kneel, stoop, crouch, or crawl.