Commercial Lead, Sales & Customer Success
- Lead and develop the Customer Success, Inbound Sales, and Outbound Sales functions.
- Manage the existing creator portfolio, improve retention, and drive month-over-month revenue growth.
- Build scalable processes for account management, creator activation, inbound sales conversion, and outbound outreach.
- Improve sales scripts, value proposition, objection handling, and deal-closing mechanics.
- Personally lead complex conversations with top creators, strategic partners, agencies, and external scouting teams.
- Manage, train, and support a small commercial team, setting clear goals and performance standards.
- Work closely with Marketing on paid creator acquisition, influencer activation, and partnership campaigns.
- Identify new business opportunities across creator economy, digital products, paid communities, agencies, and related digital verticals.
- Strong hands-on sales or business development experience in digital products, creator economy, SaaS, agencies, influencer marketing, or a similar field.
- Experience managing relationships with creators, partners, agencies, clients, or high-value accounts.
- Proven ability to build trust, lead negotiations, and close commercial opportunities.
- Experience managing or mentoring a sales, account management, customer success, or business development team.
- Strong understanding of sales processes, pipeline management, scripts, objection handling, and conversion improvement.
- Ability to combine strategic thinking with hands-on execution and strong operational discipline.
- Fluent Russian is required.
- Advanced English is required, C1 level or higher.
- Spanish is a strong plus.
- Experience with creator monetization, Telegram, paid communities, subscriptions, or digital products is a strong plus.
- Our business is growing at an exponential scale.
- Non-bureaucratic management that focuses on results.
- Regular performance reviews to assess your progress.
- Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
- Compensation for medical expenses.
- Provision of necessary equipment.
- Employees get access to the most advanced AI models via mira.tg.
- 20 working days of paid vacation annually.
- 11 days off per year.
- 14 days of paid sick leave to support your health and recovery when needed.
- Access to internal conferences, English courses and corporate events.