Commercial Lines Underwriting Supervisor

Job Summary

The Commercial Lines Underwriting Supervisor is responsible for leading and developing a team of commercial lines underwriters to ensure profitable growth, underwriting discipline, and exceptional service. This role oversees day-to-day underwriting operations, provides technical guidance, ensures compliance with company guidelines, and partners with sales, operations, and leadership to execute underwriting strategy.

Reports To: Manager of Underwriter

Duties/Responsibilities

Leadership & Team Management

• Supervise, coach, and mentor a team of commercial lines underwriters across various experience levels
• Set performance expectations, conduct regular one-on-ones, and complete annual performance reviews
• Identify training needs and lead ongoing underwriting education and skill development
• Foster a collaborative, accountability-driven, and service-oriented team culture

Underwriting Oversight

• Review and approve underwriting decisions within assigned authority, including new business, renewals, endorsements, and non-renewals
• Ensure underwriting decisions align with company appetite, pricing adequacy, and risk selection standards
• Monitor compliance with internal underwriting guidelines, regulatory requirements, and audit standards
• Escalate complex, high-risk, or out-of-appetite submissions as appropriate

Operational & Portfolio Management

• Manage workflow to ensure timely turnaround and service level adherence
• Monitor portfolio performance, including loss ratios, premium growth, and retention
• Analyze underwriting data and trends to identify risks, opportunities, and corrective actions
• Partner with underwriting leadership to support profitability, growth, and retention goals

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Claims, and Operations to support distribution strategies and customer needs
• Serve as a point of contact for agency relationships related to underwriting questions and escalations
• Support product, pricing, and process improvement initiatives

Strategy & Continuous Improvement

• Assist in implementing underwriting strategies, initiatives, and organizational changes
• Participate in system enhancements, automation efforts, and workflow optimization
• Contribute feedback on underwriting guidelines, appetite changes, and market conditions