Commercial Operations Executive

About the Role

We are looking for a motivated and detail-oriented Commercial Operations Executive to join our Medical Education and Medical Communications team. In this role, you will be an integral part of the client servicing and business operations function, supporting the team across order entry and management, invoicing, and support activities. This is an excellent opportunity for someone early in their career who is eager to learn about the healthcare communications industry and grow within a regional organization.

Responsibilities

• Timely keying in of project orders and variation orders into the corporate Sales Management System (SMS), and categorization of projects in accordance with MIMS' standard operating procedure (SOP) to ensure daily management reports are accurate

• Maintain accurate and up-to-date records of sales contracts, liaising with the Business Manager and Client Services teams to ensure all appropriate documentation is provided in accordance with MIMS' SOP

• Generation of project codes and onward communication to the delivery team

• In collaboration with the Client Services team and Scientific and Operations Manager, maintain up-to-date records of estimated delivery dates for all projects within SMS

• In collaboration with the Scientific and Operations Manager and Client Services Director of MedComms, effectively manage month end close to ensure accurate recognition and reporting of monthly revenue

• Provision of SMS reports for management on an as-needed basis

• Timely issuing of invoices, handling of client financial queries, tracking of accounts receivable, and provision of internal updates/reports as required to support effective financial and cash flow management

• Make recommendations for continuous improvement of procedures and SOPs in coordination with the Scientific and Operations Lead and Client Services Director, MedComms

• Documenting, sorting, and maintaining the department's project sample central library

• Participate in team meetings, client meetings, and company events, and provide ad hoc support to the MedComms team as required to facilitate day-to-day collaboration and efficient delivery, including pre-event and onsite support for conferences and events

• Continuously update job knowledge by participating in internal and external learning opportunities

Qualifications and Experience

• Diploma or above, preferably in Business, Marketing, Communications, or a related discipline

• At least 1 year of working experience in any industry; fresh graduates with relevant internship experience are welcome to apply

• Good command of written and spoken English and Chinese

• Self-motivated, positive, and proactive with a professional and collaborative working style

• Strong attention to detail with a methodical and organised approach to work

• Comfortable working in a fast-paced environment and managing multiple tasks simultaneously