Commercial & Operations Specialist (mandarin speaking)
What you'll do
Campaigns and promotions
Plan and deliver promotional campaigns across the platform — seasonal events, festivals, category pushes, voucher and discount programs.
Set campaigns up end to end: mechanics, merchant participation, platform configuration, timing, and launch.
Recruit restaurant partners into campaigns and make sure they're set up properly before go-live.
Monitor campaigns while they're running and adjust when something isn't working.
Data and performance
Track how campaigns and partners are performing — orders, participation, redemption, sales uplift, ROI.
Pull and analyse the numbers yourself, and turn them into a clear view of what worked, what didn't, and what to do next time.
Maintain regular reporting on market and campaign performance for the team.
Spot trends and issues early — a partner slipping, a category underperforming, a promotion not landing — and flag them with a suggested fix.
Working with partners and teams
Communicate with restaurant partners directly — explaining campaigns, getting them on board, and following up on their performance.
Coordinate with Marketing, Sales and Delivery Operations to get campaigns launched on time.
Share results and recommendations clearly with the team and with local leadership.
What we're looking for
Campaign or promotional operations experience — you've planned and run marketing or commercial campaigns before, ideally in delivery, e-commerce, retail, FMCG or hospitality. You know that most of the work is in the setup and the follow-through.
Solid data skills — confident in Excel/Sheets, able to pull a report, work out whether something worked, and explain the numbers in plain language. SQL or BI tools are a bonus, not a requirement.
Strong communication skills — you can work with restaurant partners, get people to say yes, chase things without friction, and keep several stakeholders informed at once.
Genuine interest in the food delivery business — you're curious about how the industry works, you notice what competitors are doing, and you care about what our restaurant partners and customers actually experience.
Fluency in both English and Mandarin (written and spoken) — a significant proportion of our Australian restaurant partners and customers operate primarily in Chinese, and this role involves working with them directly.
Full working rights in Australia.
We're open on years of experience and formal background — what matters is that you can run things, read the numbers, and work well with people.
What we offer
A varied, hands-on role where you'll own the campaigns you run from start to finish.
Exposure to both sides of a marketplace, and to how a fast-growing business actually operates.
Sydney office, five days on-site.