Commercial Operations Specialist

About the job:

Support operational coordination, development and execution of commercial activities related to concessionaires at the Airport. Responsible for end-to-end coordination with internal and external stakeholders in the management of various stages, phases and administration of end-to-end airport commercial units such as boutiques, kiosks, service counters, car rental areas, and related customer services. Provide technical support, minor works follow-up, and stakeholder support aligned with MATAR’s commercial priorities. Act as a key link between various key Stakeholders (internal, external and the tenant), providing administrative and operational support throughout the project lifecycle. Ensure operational excellence for each tenant by monitoring service delivery, resolving issues promptly, and maintaining required standards and performance.

Accountabilities:

▪ Coordinate the development and operational setup of new or modified commercial units (e.g., shops, kiosks, service counters) to ensure timely delivery, measured by handover readiness and minimal delay to operations.

▪ Liaise with Facilities Management, Terminal Operations and other internal teams to secure required access and infrastructure completion, ensuring site readiness by target deadlines.

▪ Support monitoring on-site activities and escalate risks early to avoid delays in commissioning or service availability, tracked through issue logs and resolution turnaround time.

▪ Track and maintain records of project timeline, project status, and communications to ensure traceability and operational alignment.

▪ Contribute to operational readiness by updating status report and drafting observations for management review.

▪ Act as the primary contact for concessionaires on layout changes, signage, and logistical needs to enable responsive support, measured by stakeholder satisfaction and resolution time.

▪ Support new service deployments such as ride-hailing integration by coordinating internal approvals, stakeholder management and aligning execution steps with business owners.

▪ Oversee logistics and setup for areas such as car rental zones and customer interface points to support seamless client experience, based on go-live success and absence of rework.

▪ Act as departmental focal point for activities related to space hand over, for existing commercial, newly constructed, developed and commissioned commercial related units within HIA campus.

▪ Maintain ongoing professional communication with stakeholder(s) to gather operational requests, provide progress updates, and strengthen service relationships, as reflected in feedback and engagement records.

▪ Conduct site visits to verify compliance, governance, and physical readiness prior to activation and operationalization.

▪ Support continuous improvements in concessionaire(s) readiness processes and contribute to improved service quality through regular operational involvement.

▪ Support line manager in aligning key accounts, stakeholder(s) management and assigned projects with objectives to maximize stakeholder(s) satisfaction and maximize MATAR’s commercial and nonaeronautical revenue(s).

▪ Aligned required operational requirements with contractual obligations, compliance and governance of internal and external stakeholders.

▪ Perform other department duties related to his/her position as directed by the Head of Department.