Commercial & QA Manager

Lead Singapore retail operations, commercial sales, quality assurance, certification, stock, warehouse and logistics.

Key responsibilities

• Oversee outlet performance, service, staffing, cleanliness, product presentation and execution of promotions and launches.

• Coach Store Leads and teams; conduct outlet visits and address operational issues.

• Maintain product quality and food safety standards, including hygiene, storage, labelling, traceability and stock rotation. Escalate non-conforming products and verify corrective actions.

• Manage relevant Halal certifications, licences, permits, renewals, audits, records and compliance follow-up.

• Drive retail, corporate, bulk and outbound sales; manage prospects, quotations, customer relationships, sales reporting and approved pricing.

• Supervise Jo and assigned sales administration and customer service staff; oversee online platforms, order processing, enquiries, complaints and service recovery.

• Own Singapore inventory, replenishment, outlet allocation, warehouse coordination and local deliveries; maintain accurate stock records and resolve discrepancies.

• Coordinate forecasts, stock movements, quality concerns and launches with JFH and overseas support teams.

• Lead Singapore readiness for openings, relocations, launches, events and system rollouts; develop SOPs, train teams and report performance and risks.

Success measures

• Sales and margin targets, conversion, repeat business and customer response.

• Outlet audit results, product consistency and timely corrective actions.

• On-time certification renewals and closure of compliance gaps.

• Stock accuracy and availability, reduced wastage and reliable fulfilment.

• Effective team supervision, training and operational readiness.

Requirements

• F&B retail management, commercial sales and team supervision experience.

• Working knowledge of quality assurance, food safety, Halal administration, inventory and logistics.

• Experience with corporate sales, online platforms, customer service and operational systems.

• Hands-on, independent and results-driven, with strong communication and follow-through.

• Able to visit outlets and warehouses and support weekends, events and peak periods.