Commercial Relationship Manager

Job Title: Commercial Relationship Manager

Employment type: Full time

Location: Office-based, Gardens, Cape Town

Reporting to: Sales Director, EOR

Working Setup: 40 hours per week, Mondays to Fridays, 09:00 to 18:00

---

The Legends Agency:

The Legends Agency is working towards a simple mission; to become the best and biggest recruitment and employer-of-record (EOR) service in South Africa. We're an SA-based, SA-focused powerhouse, building Legendary teams for businesses across the UK, Europe, USA, Canada, Australia, and New Zealand, as well as for local South African businesses. We provide the essential local employment infrastructure and compliance, enabling international clients to seamlessly hire and employ top-tier South African talent without needing a local entity.

We are well on our way, with 10x growth over the last 12 months, and we are now building Legendary teams for many businesses across the world, focused on the UK, USA and for local South African businesses. We are based in Cape Town and have an office in London, UK - next stop world domination?

The Role:

This role serves as the primary commercial link between The Legends Agency and our valued Employer of Record (EOR) clients. The mission is to align the offshoring business plan of our clients with world class delivery of our product, encompassing world-class employment infrastructure and strategic talent acquisition. Your core objective is to drive sustainable revenue growth from our existing portfolio of EOR clients. You will transform standard service relationships into strategic partnerships, ensuring that every client maximises our ecosystem to build and scale their teams in South Africa effectively.

The Day-to-Day:

• Alongside the HR Account Managers, you will be responsible for every aspect of the client’s journey with us from the moment of client activation. Responsibilities include:

• Consistent Engagement: Maintain a high-touch relationship by engaging with every client at least once a month to review their use and satisfaction of our product suite, keep a handle on the clients’ growth trajectory and make the most of any commercial opportunities that may arise from consistent engagement

• Revenue Generation: Deeply understand client growth plans to identify and execute upsell and cross-sell opportunities.

• Referral Ecosystem: Cultivate such high levels of satisfaction that clients become brand advocates and refer other businesses to use our products and services.

• Recruitment Management: When a client wants to hire, lead the end-to-end recruitment process.

Internal Collaboration:

• Work with HR Account Managers to ensure clients have a robust, compliant employment infrastructure and are delighted by every aspect of our product suite.

• Work with the Delivery Team to ensure high-quality candidates are presented and successfully placed.

• Work with the Marketing Team to deliver "client delight" initiatives, including special offers and educational content on scaling teams in South Africa.

• Work with the BDM Team to manage the referral pipeline and ensure new referral leads are converted.

Compensation Package:

Bonus Incentive: We operate a Group Bonus Scheme based on quarterly performance, effective in the first full quarter after probation. There are five set objectives per quarter, with a bonus pool of up to 10% of your total basic salary earned during that period. If the employee meets all five objectives, they will receive 10% of their total quarterly salary.

Medical Aid: Upon successful completion of the probation period, you will qualify for subsidised employer medical aid through Discovery Health Medical Aid.