Commercial Roofing Estimator - Service

Commercial Roofing Estimator – Service

Corporate Office – Lebanon, TN

Description

Full-Service Industrial & Commercial Roofing

Come join the Official Roofing Contractor of the UT VOLS!

Rackley Roofing is seeking an experienced Commercial Roofing Service Estimator to join our team in Lebanon, TN. Our six core values—Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart—are the foundation of everything we do.

The ideal candidate has commercial roofing service experience, strong estimating and customer relationship skills, and the ability to accurately evaluate roofing conditions and develop solutions that meet our customers’ needs.

Job Summary

The Commercial Roofing Service Estimator is responsible for identifying, estimating, and securing commercial roofing service opportunities while developing and maintaining strong customer relationships.

This position works closely with the Service, Sales, Operations, and field teams to perform roof assessments, develop accurate scopes of work and proposals, and help achieve departmental revenue and profitability goals.

Key Responsibilities

Estimating & Sales

• Prepare accurate estimates, scopes of work, and proposals for commercial roofing service and repair projects.
• Perform roof inspections and field assessments to identify roofing deficiencies, repair needs, and recommended solutions.
• Review drawings, specifications, photographs, measurements, and field information when developing estimates.
• Present and sell proposed scopes of work to existing and prospective customers.
• Follow up on outstanding proposals and opportunities.
• Maintain an active pipeline of service opportunities and work toward established sales and revenue goals.

Customer Relationship Management

• Develop and maintain strong relationships with existing customers.
• Identify opportunities to expand services within assigned accounts.
• Provide timely and professional communication throughout the estimating and proposal process.
• Partner with the Sales and Service teams to develop new customer relationships and strengthen existing accounts.
• Represent Rackley Roofing professionally with customers, vendors, industry partners, and employees.

Roof Inspections & Assessments

• Conduct accurate roof inspections and assessment walks at customer facilities.
• Document existing roof conditions, deficiencies, measurements, and recommended repairs.
• Take photographs and collect supporting information necessary to develop accurate proposals.
• Identify potential safety concerns and communicate them to the appropriate team members.
• Ensure recommended scopes of work align with Rackley Roofing's safety, quality, and value standards.

Project & Service Coordination

• Work closely with the Service Department to transition approved proposals into production.
• Provide complete and accurate job information to operations and field teams.
• Assist with project management and customer communication when necessary.
• Collaborate with internal teams to ensure proposed work can be completed safely, efficiently, and according to customer expectations.
• Review project scope and job requirements to help minimize estimating errors and change orders.

Systems & Documentation

• Maintain accurate customer, estimating, and opportunity information within the company's CRM.
• Utilize company roof assessment and estimating software.
• Maintain organized records of inspections, estimates, proposals, customer communications, and project documentation.
• Follow Rackley Roofing policies, procedures, processes, and established operating standards.

Performance Expectations

Success in this position will be measured by the ability to:

• Meet or exceed established revenue, expense, and profitability goals.
• Produce accurate and competitive estimates and scopes of work.
• Maintain a consistent pipeline of commercial roofing service opportunities.
• Convert qualified opportunities into profitable work.
• Maintain strong customer relationships and provide excellent customer service.
• Provide accurate and complete information to Service and Operations teams.
• Follow Rackley Roofing policies, processes, safety requirements, and quality standards.