Commercial / Sales Coordinator

Commercial/Sales Coordinator

Job Title

Commercial/Sales Coordinator

Job Purpose

The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.

Key Responsibilities

Sales Administration

• Process customer quotations, sales orders, and contracts.

• Maintain accurate customer records within the CRM system.

• Monitor order status and liaise with internal departments to ensure timely delivery.

• Support the sales team with reports,presentations and customer documentation.

• Support finance with accurate sales and pricing information

• Track sales activities and update sales pipeline information.

Customer Service & Relationship Management

• Provide customers with product,pricing and delivery information.
• Resolve customer issues promptly and escalate where necessary.

Commercial Support

• Assist in preparing tenders, bids, and commercial proposals.

• Support contract administration and ensure compliance with company procedures.

• Assist with pricing reviews and commercial data analysis.

• Monitor customer agreements and renewal dates.

Reporting & Analysis

• Produce regular sales performance reports and KPIs.

• Analyse sales data and identify trends or opportunities.

• Support forecasting and budgeting activities.

• Maintain accurate sales and commercial records.

Cross-Functional Collaboration

• Work closely with Operations,Finance,Procurement and Customer Service teams.

• Coordinate communications between customers and internal stakeholders.

• Support continuous improvement initiatives and process efficiencies.

• Administration duties as required by the Managing Director i.e.Minor commercial projects,travel planning,facilities support,room hire,events.

Essential

• Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role.

• Strong administrative and organisational skills.

• Proficient in Microsoft Office.

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities and meet deadlines.

• Strong attention to detail and accuracy.

Desirable

• Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).

• Experience supporting tender or contract management processes.

• Knowledge of commercial procedures and pricing structures.