Commercial Service Manager

Position OverviewThe Commercial Service Division is seeking a highly motivated and strategic Commercial Service Manager to lead and grow its service operations. This role is responsible for owning and scaling the division’s performance across revenue, profitability, and operational excellence. The Commercial Service Manager will drive strategic growth initiatives, lead technology platform implementation (BuildOps and Trimble Viewpoint Spectrum), and oversee customer relationships and financial performance, while partnering closely with executive leadership and field operations. This position is accountable for the division’s P&L, customer portfolio, operational systems, and long-term growth strategy, and requires coordination with executive leadership, field teams, service office staff, sales teams, and external customers to ensure success.
Key Responsibilities

Client & Stakeholder Engagement

Serve as senior relationship owner for key commercial service accounts
Conduct proactive customer business reviews to ensure retention and satisfaction
Lead escalation management for at-risk accounts
Develop new relationships with general contractors, property managers, facility directors, and building owners
Partner with internal sales and estimating teams on bids, renewals, and service expansions

Design, Technical, or Operational Execution

Own and manage the Commercial Service Division P&L, including revenue, gross margin, and EBITDA
Set and execute division strategy using data-driven decision-making
Lead implementation and adoption of BuildOps as the primary field service management platform
Drive migration from Key2Act/Wennsoft to Trimble Viewpoint Spectrum
Oversee system integration via Trimble App Xchange to ensure accurate data flow
Build reporting infrastructure and KPI dashboards to guide operational performance

Project & Cross-Discipline Coordination

Partner with the Service Labor Manager to align field execution and operational outcomes
Collaborate with sales, estimating, and operations teams on growth initiatives and service delivery
Coordinate across office functions including dispatch, billing, and administrative teams
Support contract management including service agreements, renewals, and pipeline tracking

Documentation & Communication

Lead monthly financial reviews with variance analysis and forward planning
Track and report on service performance metrics, compliance, and overtime trends
Drive customer health scoring and reporting frameworks
Maintain structured communication cadence with internal leadership and operations teams

Leadership & Resource Management

Lead service office personnel including Service Office Manager, dispatch, billing, and admin staff
Establish performance standards and hold teams accountable to results
Maintain weekly operational cadence with the Service Labor Manager
Support resource planning, hiring strategy, and scaling of the division
Lead change management efforts during system implementations

Desired Skills and Experience

Education & Credentials

Bachelor’s degree in Business, Engineering, Construction Management, or related field, or equivalent experience. Relevant certifications or industry credentials preferred.

Experience

10+ years in commercial HVAC or mechanical service industry
5+ years in a service management role with full P&L ownership
Proven track record of revenue growth and margin improvement
Experience working in a union (UA) or similar CBA environment
Demonstrated success leading technology implementations (FSM or ERP systems)
Experience working with multidisciplinary teams and client-facing operations

Technical & Professional Skills

Strong financial and operational acumen with a data-driven leadership approach
Deep experience with BuildOps including dispatch, work orders, and PM agreements (highly preferred)
Familiarity with Trimble Viewpoint Spectrum (service module, billing, reporting)
Experience with integration platforms such as Trimble App Xchange preferred
Proficiency in data analytics and reporting tools (e.g., Power BI)
Strong communication skills with the ability to engage both technical and business stakeholders

Additional Notes

Performance bonus tied to revenue growth and EBITDA improvement
Company vehicle or vehicle allowance provided
Benefits include union (UA CBA) or non-union company offerings
Direct access to executive leadership with high visibility and authority
This role focuses on building and scaling the business rather than maintaining current operations.

Salary Range: $140,000 to $175,000 depending on experience. This role is also eligible for an annual performance‑based bonus. Bonus eligibility and payout are determined by role, individual performance, and company performance, and are not guaranteed.
There is no visa sponsorship available for this position.
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