Commercial Service Technician

Comfort Flow Heating is looking for a skilled and dependable Commercial Service Technician to join our Roseburg team.

Position Overview

The Commercial Service Technician will diagnose, maintain, and repair heating and cooling systems for commercial customers. This position requires strong technical skills, excellent customer service, attention to detail, and a commitment to safety and quality workmanship.

Key Responsibilities

• Diagnose, maintain, and repair heating and cooling equipment, including mechanical and electrical components.
• Travel to customer job sites throughout the service area and work closely with dispatch to maintain schedules and communicate delays.
• Provide exceptional customer service and consistently strive to exceed customer expectations.
• Clearly explain equipment issues, recommended solutions, and completed repairs to customers.
• Identify necessary replacement parts and materials and ensure repairs are completed efficiently and correctly.
• Maintain company vehicles in clean, safe, and good working condition and promptly report mechanical issues.
• Maintain appropriate inventory of parts, tools, equipment, and safety supplies in the company vehicle.
• Participate in company-provided training, seminars, and classes to stay current with industry technology and best practices.
• Identify and communicate opportunities for additional services, including system upgrades, maintenance agreements, and other products or services.
• Accurately complete paperwork, timecards, labor hours, materials, and customer charges.
• Work to minimize warranty callbacks resulting from workmanship or inaccurate diagnosis.
• Generate quality sales leads and opportunities for maintenance agreements and equipment sales.
• Maintain clean and organized work areas, customer homes, job sites, and company vehicles.
• Wear required personal protective equipment (PPE) and follow all company safety policies and procedures.
• Arrive to work on time, prepared to perform assigned duties with proper tools and attire.
• Maintain effective and professional communication with dispatchers, customers, and team members.
• Perform other duties as assigned.

Performance Expectations

Success in this role includes:

• Accurate diagnosis and quality repairs
• Minimal warranty callbacks
• Excellent customer satisfaction
• Accurate paperwork, timekeeping, and billing
• Effective communication with dispatch
• Proper maintenance and organization of the company vehicle
• Consistent adherence to safety procedures
• Generation of qualified leads for equipment, maintenance agreements, and additional services
• Continued participation in training and professional development